Frequently asked questions
General Questions
Payment Pending Authorization: Your order has been logged, and we are awaiting authorization from the payment gateway.
Payment Authorized, Order Under Processing: Authorization has been received from the payment gateway, and your order is now being processed by the seller.
Order Shipped: Your order has been shipped by the seller and is on its way to the specified delivery address.
Order Cancelled: The order has been cancelled.
Once your order is logged and payment authorization is received, the seller confirms receipt and begins processing it. You will receive an email with your order details once the seller confirms your order. This email will include a unique Order ID, a list of the item(s) ordered, and the expected dispatch or delivery time.
You will also be notified when your item(s) are shipped. This notification will include shipping details and the respective tracking number(s)
Credit/Debit Card: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
Net Banking: You can use net banking to directly transfer funds from your bank account.
UPI (Unified Payments Interface): Pay using UPI for a quick and seamless transaction.
Digital Wallets: We accept payments through popular digital wallets like PayPal, Google Pay, Apple Pay, and others.
- Bank Transfer: Direct bank transfers are accepted. Instructions will be provided during checkout.
Order Confirmation Email: After placing your order, you will receive a confirmation email containing your unique Order ID and details of the items you ordered. This email will also provide an estimated dispatch or delivery time.
Shipping Notification: Once your order is shipped, you will receive a notification email that includes the shipping details and a tracking number.
Order Tracking Page: Visit our website and go to the “Track My Order” page. Enter your Order ID and tracking number to see the current status of your shipment.
Customer Account: If you have an account with us, you can log in and go to the “My Orders” section to view the status and tracking information of all your orders.
Customer Support: If you need further assistance or cannot find your tracking information, our customer support team is available to help you track your order. Contact us via email, phone, or live chat for prompt support.
Contact Customer Support: The quickest way to make changes to your order is by contacting our customer support team. You can reach us via phone, email, or live chat. Please have your Order ID ready to expedite the process.
Email Request: Send an email to our customer support with your Order ID and the details of the changes you wish to make. Be specific about the items, quantities, or any other modifications you need.
Order Status Check: Ensure that your order has not yet been shipped. Changes can usually only be made if the order is still in the processing stage. If your order has already been shipped, changes may not be possible, and you might need to follow the return or exchange process.
Account Management: If you have an account with us, log in and navigate to the “My Orders” section. Some orders may allow for modifications directly through your account. Check for options to edit or update your order details.
Cancellation and Reordering: If changes cannot be made, consider cancelling your order and placing a new one with the correct details. Our customer support team can assist with this process and ensure your new order is prioritized.
Advanced questions
Credit/Debit Card: We accept all major credit and debit cards, including Visa, MasterCard, and American Express.
Net Banking: Pay directly from your bank account using our secure net banking option.
UPI (Unified Payments Interface): Use UPI for quick and hassle-free payments.
Digital Wallets: We support popular digital wallets like PayPal, Google Pay, Apple Pay, and more for easy transactions.
Bank Transfer: Direct bank transfers are also accepted. You will receive the necessary instructions during the checkout process.
Location: Delivery times depend on your location. Urban areas typically have faster delivery times compared to rural areas.
Shipping Method: The shipping method you choose during checkout (standard, express, etc.) can affect delivery time.
Processing Time: Orders are processed as soon as payment is confirmed. This usually takes 1-2 business days, but may vary.
Order Status: After processing, shipping times typically range from 3-7 business days for standard shipping. Express shipping options may deliver faster.
External Factors: Delays can occur due to holidays, weather conditions, or other unforeseen circumstances.
Contact Customer Support: If you encounter any issues or have questions about your order, contact our customer support team for assistance. They may be able to help with exchanges or offer solutions based on the specific circumstances
Order Value: Some websites offer free shipping on orders over a certain amount. Check if Madwhey.com has a minimum order value for free shipping.
Location: Shipping fees may differ based on your delivery address, with varying rates for local, regional, and international shipping.
Shipping Method: Different shipping options (standard, express, etc.) may come with different charges. Choose the shipping method that best suits your needs and budget.
Promotions: Occasionally, there might be promotions or discounts that affect shipping charges. Check the website for any current offers.
Faster Checkout: Save your payment and shipping information for quicker, hassle-free checkout on future orders.
Order Tracking: Easily track the status of your orders and view order history directly from your account.
Order Management: Manage your orders, including viewing past orders, making changes, and handling returns or exchanges.
Personalized Recommendations: Receive product recommendations based on your browsing and purchase history.
Exclusive Offers: Gain access to exclusive promotions, discounts, and loyalty rewards that may be available to registered users.
Saved Favorites: Save your favorite products for easy reordering or future reference.
Easy Returns: Simplify the return process with an account that keeps track of your purchases and returns.